For this Company Spotlight, we interviewed ENGAGE’s Co-Founder and VP of Product (Jeremiah Henson) about how they synchronize complex field workflows with authenticated business logic and financial processes. ENGAGE drives business intelligence by automating industrial workflows end-to-end. Simply digitizing paper processes has been commercialized by many solutions, however, ENGAGE is the first to use predictive scheduling and data validation to reduce touchpoints and eliminate redundant processes, thus changing the way transactions are scheduled, managed, and approved. For more information on ENGAGE, please visit engagemobilize.com.

Background: Before co-founding ENGAGE, Jeremiah Henson was a mechanical engineer designing and managing critical logistical processes related to commercial and Army medivacs, which led to him being hired to analyze non-productive time (NPT) for the energy industry. Jeremiah found that energy field processes were still largely manual and prone to human error, and there was not a solution available in the market to properly address these issues. Therefore, he co-founded ENGAGE in 2015 to digitize workflows as well as collect and analyze real-time data to drive efficiencies.

Value Proposition: ENGAGE connects a vast network of operators, service companies, and field personnel through its centralized and integrated dispatch and E-ticketing solution, providing its customers with a unique set of features and benefits:

Eliminate Paper Tickets: Many ENGAGE customers are looking for a solution to manually-created carbon copy paper tickets. This inefficient approach leads to an average 12% error rate across the industry. ENGAGE’s platform streamlines this workflow by enabling operators and their service contractors to request work, and dispatch personnel electronically, as well as complete, approve and invoice tickets on a single integrated platform.
Management by Exception: While there are several e-ticketing options in the market, ENGAGE goes beyond to minimize manual touchpoints by automatically executing steps in the workflow when predetermined parameters are matched. When necessary, ENGAGE alerts relevant personnel about cases that require manual review for completion. This ability to manage by exception has led to customers being able to reallocate saved time and drive cost savings.
Mobile Functionality: ENGAGE leverages GPS technology and mobile devices that are already in the hands of field personnel to track work in the field in real time. Geo-fencing technologies (virtual geographic boundaries that timestamp when people or assets enter/leave a worksite, warehouse, or other important locations) help provide additional data for compliance, audit, safety, and other operational metrics.
Predictive Analytics & Automation: ENGAGE collects and analyzes operational data from work and dispatch requests as well as job tickets and real-time information from its mobile app to provide its customers insights on how to optimize the timing and routing of jobs to maximize revenue while minimizing unnecessary costs. Taking it a step further, ENGAGE uses SCADA tank levels and historical data to automatically re-order services, reducing short hauls and increasing efficiency. The system also reports on utilization and inventory levels for parts and consumables.

Closing Thoughts: Automating and streamlining complex and routine tasks enables a company’s employees to shift their focus on more value-additive functions and improve employee satisfaction while also minimizing human error, which is why solutions like ENGAGE are critical in improving profitability in this industry. We look forward to following ENGAGE as it continues to automate more workflows (including scope 3 emissions reporting) in this industry and others, such as the defense, shipping, and mining industries.

Company Spotlights

September 2022